FAQ

Orders

How do I place an order?

You can place an order on our website or via email. If you need something urgently please feel free to call us on 01737 554993 and leave a message. The embroidery machines are very loud so we will call you back. 

How do I track my order?

All orders are delivered via royal mail, therefore, there is no way we can check it, unless your order was placed under special delivery. To check if it has left our HQ  then just give us an email

What is a pre order?

When you place a pre-order you ensure you will be first in line when the delivery comes in. We expect to sell out quickly so by pre-ordering you guarantee to be dressed to impress at the soonest date!

If there is a problem with my order who do I contact?

If you have any queries or worries about your order please pop us an email (hello@toptotailclothing.co.uk)  and we will reply within 48 hours (excluding weekends and bank holidays). We will do everything possible to help you.

My order hasn’t arrived.

If your order has not arrived within our deliverable timescale, pop us an email (hello@toptotailclothing.co.uk) and we will reply within 48 hours (excluding weekends and bank holidays). We work hard to ensure you get your parcel as soon as possible!

Can I amend any part of my order?

Unfortunately, once an order has been placed it is final. However, feel free to give the team an email and if there is anything we can do to help you we will!

Can I exchange an item in my order?

Yes, no problem once you’ve received your item just fill out our return form and let us know what you would like to exchange the garment to. Unfortunately, this service is not available on Embroidered garments as these items can not be resold.

Can I cancel my order?

Unfortunately, we cannot cancel an order once it has been placed. This is because it may already be in the production line on its way to you. However, email us at the soonest opportunity and if there is a way we can help you we will.

How do I return an item?

Changed your mind no problem! Here at Top to Tail we have a no quibble return policy*. Simply return the item to us along with the return form within 28 days of purchase. As long as the item is deemed resalable and shows no signs of wear then we will simply send you out a replacement or a refund.

*This service is not available on Embroidered garments as these items can’t be resold.

Delivery

What are my delivery options?

See the delivery page.

Do you offer international delivery?

Yes, please give us an email (hello@toptotailclothing.co.uk)  and we can arrange a quote for delivery. We will reply within 48 hours (excluding weekends and bank holidays).

Embroidery

What is a setup charge?

When you send us your logo/ your wording our digital team work hard and design how many stiches should go in each place to turn your logo into a stitched piece of artwork. Then we match colours run your logo and send a photo via email for you to approve it before we apply it to your clothing. This is a one-off cost and once it is done and dusted you can add embroidery on to any garment for just the embroidery fee. 

How do I send you my logo/wording for my embroidery?

When placing your order, add your logo your garment! If you need any help please email us.

 

Other

Is all clothing hair resistant?

We have tried and tested many different fabrics in our quest to find practical, hair resistant clothing and we are pleased to say our clothing in our hair resistant section is hair resistant. However as the demand for other types of clothing has risen we now offer everyday wear that is personalised too.

Hair resistant: This means they are not 100% hair proof, we wish we could say they were, when we find some that are you’ll be the first to know!

Do you offer men’s clothing?

Yes! We currently have three garments that are unisex in our hair resistant material our Silhouette apron, our Silhouette Gilet and Tapered Trouser.

However we have many items in our everyday wear too!

Do you offer any discounts?

Yes, from time to time we do offer certain discounts. To ensure you don’t miss out like our Facebook page and follow us on Instagram!

Can you design my logo?

Yes we can through our other business: Branded By Top To Tail

What trade shows will you be at?

To ensure you don’t miss out on any events like our Facebook page and follow us on Instagram.

Are you getting more stock in?

Yes, we do regular orders. You can be notified when items come back in stock by submitting your info on their product pages.

How do I subscribe/unsubscribe to promotions and newsletters?

To subscribe for updates and exclusive promotions, follow us on social media and sign up through our pop up.

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